Podcastle is an AI-powered, collaborative podcast creation platform that helps professional and amateur podcasters create, edit and distribute production-quality podcasts in seconds. Our mission is to democratize access to broadcast storytelling through easy-to-use tools that are professional yet fun.
Our team's mission is to empower podcast content interaction and creation using speech & audio-related technologies. We are focused on cutting-edge R&D in areas like text, speech & audio, audio processing and we are looking for top talents to work on these exciting technologies, integrate them into our product, and ultimately bring joy to our user base!
We are seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a crucial role in providing exceptional customer service and assistance to our current and prospective users. Your primary responsibility will be to respond to customer inquiries, resolve issues, and ensure their overall satisfaction with our products and services.
A successful candidate will possess the ability to both (1) develop a deep understanding of our product and technology and (2) develop a deep empathy for our current and prospective customers.