Technical Customer Support Intern
Armenia
On-site
Support
About the company:
Podcastle is an AI-powered, collaborative podcast creation platform that helps professional and amateur podcasters create, edit and distribute production-quality podcasts in seconds. Our mission is to democratize access to broadcast storytelling through easy-to-use tools that are professional yet fun.
Our team's mission is to empower podcast content interaction and creation using speech & audio-related technologies. We are focused on cutting-edge R&D in areas like text, speech & audio, audio processing and we are looking for top talents to work on these exciting technologies, integrate them into our product, and ultimately bring joy to our user base!
About the role:
This is a paid internship position with the possibility of a full-time role after completion of the internship. As a Technical Customer Support Intern, you will have the opportunity to work in a supportive and innovative environment, learn from senior specialists, and grow as a professional in the IT field. The ideal candidate will be a quick learner, have excellent communication skills, and be able to work in a fast-paced environment.
Who we're looking for:
- Excellent English communication skills, both written and verbal
- Strong analytical and problem-solving skills
- Basic understanding of computer hardware and software
- Ability to work independently and as part of a team
- Strong attention to detail and ability to identify, document, and communicate issues effectively
- Ability to collaborate with the engineering and product teams.
Typical responsibilities include:
- Providing technical support to customers through various communication channels such as Intercom, Discord, and Social Media channels
- Troubleshooting technical issues for customers and resolving them in a timely and efficient manner
- Recording and tracking customer inquiries and issues
- Collaborating with other team members to escalate complex issues to higher-level technical support or engineering teams
- Providing feedback to the product development team on customer issues and potential product improvements
- Ensuring customer satisfaction by providing excellent customer service and support.
Desired experience in:
- Experience with manual testing, web and mobile application
- Experience with any audio or video software.
Why Podcastle?
- Health Insurance
- GYM membership
- Professional Development
- Flat company structure
- Pioneering mindset of innovative people around
- Competitive and dynamic salary system
- Immediate insight into the effectiveness of your contributions
